New employees are fully vetted by a member of the management team prior to employment and during the selection process are CRB/DBS checked to provide reassurance that they are trustworthy. Our cleaning operatives are then fully inducted and trained into the individual environmental cleaning requirements of our clients, ensuring our operatives are conversant with Health and Safety Legislation and COSHH (control of substance hazardous to health) regulations prior to deployment. Regular supervision by the site supervisor and frequent monitoring checks and client liaison by a dedicated Contracts Manager ensure that the highest cleaning standards are met and thoroughly maintained.
Total Cleaning South Ltd has an energetic, pro-active and strong managerial structure in place to ensure all our clients receive the required support they need. Our team can therefore respond to any practicable request or specific enquiry with the urgency it requires. All our cleaning contracts are managed with monthly inspection visits carried out by our Contracts Manager and each individual team is lead by an experienced team leader/supervisor with a service industry mindset. The purpose of the rigid management structure is to ensure all aspects of our service are supplied to the high standards set by Total Cleaning South Ltd and expected by our clients. With this high level of commitment we are able to ensure courteous, professional staff able to provide total cleaning solutions for the toughest of environments.
All equipment is regularly serviced and PAT tested (portable appliance test), our staff are uniformed and fully insured.
Our company structure enables us to guarantee seamless cleaning services throughout the course of the year, the company invests heavily in staff development ensuring the supply of fully trained staff and the provision of fully trained cover staff to provide holiday/sickness cover when required.
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Customer Care
Total Cleaning South Ltd understands and delivers a high level of customer care through our dedicated workforce. We pride ourselves in delivering a cost effective, quality service, resulting is high client retention and recommendation. |
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Our commitment
To constantly strive to achieve long term client retention through our high standards and level of customer care, alongside cost effective cleaning solutions that are tailored to the individual needs of our clients and their environment. |
It is the dedication and commitment from our staff that enhances the cleaning experience of our customers and ensures Total Cleaning South Ltd high client retention, enabling us to build upon an already extensive client base, building a reputation that is second to none! |